Last updated: January 2025
We offer a 30-day money-back guaranteefor all new subscriptions. If you’re not satisfied with Sentinel within the first 30 days, contact us for a full refund—no questions asked.
We want you to be completely satisfied with Sentinel. If you subscribe to any paid plan and find that it doesn’t meet your needs, you can request a full refund within 30 days of your initial purchase.
This guarantee applies to:
To request a refund, simply contact our support team:
Please include your account email and a brief reason for the refund request (optional but helpful for us to improve).
Once we receive your refund request:
Refunds are issued to the original payment method. The time it takes for the refund to appear on your statement depends on your bank or credit card company.
Annual subscriptions are eligible for a full refund within the first 30 days. After 30 days, annual subscriptions are non-refundable but can be cancelled at any time—you’ll retain access until the end of your billing period.
If you purchased an annual plan and need to cancel after the 30-day window, we may offer prorated refunds in exceptional circumstances at our discretion. Please contact support to discuss your situation.
Our refund policy does not cover:
Cancellation stops future billing but keeps your access active until the end of your current billing period. You can cancel anytime from your account settings.
Refundreturns your payment and immediately ends your premium access. If you want to continue using Sentinel after a refund, you’ll need to subscribe again.
If you signed up for a free trial, you won’t be charged until the trial period ends. You can cancel your trial at any time before it ends to avoid being charged. No refund is necessary for free trials—simply cancel before the trial expires.
We’re here to help. If you have any questions about our refund policy or need assistance with a refund request, please don’t hesitate to contact us.