Can AI Agents Finally Fix Customer Support?
Decagon CEO Jesse Zhang and a16z partner Kimberly Tan discuss how LLMs are reshaping customer support, the strong market demand for AI agents, and how AI agents give startups a a new pricing model to help disrupt incumbents.
December 18, 2024
44 min
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Episode 29 · December 18, 2024
Can AI Agents Finally Fix Customer Support?
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44:12This episodeCan AI Agents Finally Fix Customer Support?
Summary
Decagon CEO Jesse Zhang and a16z partner Kimberly Tan discuss how LLMs are reshaping customer support, the strong market demand for AI agents, and how AI agents give startups a a new pricing model to help disrupt incumbents.
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