LivePerson CEO on Challenges for Call Centers
March 17, 2020
5 min
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1,750 of 5,353
March 17, 2020
LivePerson CEO on Challenges for Call Centers
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5:56This episodeLivePerson CEO on Challenges for Call Centers
Summary
<p>Robert LoCascio, CEO of LivePerson, discusses how AI-powered messaging could better serve individuals working from home. He also explains how the call center path structure is challenging and why the business should be completely digital.</p><p>Hosts: Carol Massar and Jason Kelly. Producer: Doni Holloway.</p><p>See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.</p>
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