February 15, 2023
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27:54Now PlayingChief Joel Fitzgerald talked to Steve Staeger about his ambitious plan to ramp up security, which including tripling the number of officers.
According to that peer review, a third of RTD customers surveyed in 2021 said they had experienced a situation where their personal safety was at risk when riding. People surveyed said their safety concerns centered around disruptive people, experiences with the transient population on trains, incidents at stations and stops and incidents at night.
In response to direct concerns in the review about Denver’s Union Station, RTD installed better lighting in the bus concourse, where drug use and other crime prompted increased security last winter. The agency also added monitors to show that security cameras are recording.
The transit agency is currently in the design phase of a creation of a paid fare area, similar to transit systems in bigger cities like New York or Chicago, where fare-paying customers have to provide proof of fare to move into the waiting area for buses and trains. Fitzgerald said the agency is currently planning on creating a similar infrastructure elsewhere.
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