Denver's 911 hold times improve as some mountain counties struggle
November 1, 2023
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2:10Now PlayingDenver's 911 hold times improve as some mountain counties struggle
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as posted by the channelIn between answering emergency calls at Denver's 911 dispatch center, Deanna Foote now has a chance to do something she didn't used to: breathe.
"We used to be on hold pretty much constantly, so it's really nice to have more people now," she said.
Denver is finally nearly fully staffed with 911 call takers -- and they're picking up the phones faster.
About 70% of calls were answered within 15 seconds in the first three weeks of October, compared to just 56% in September, the Denver Department of Public Safety said.
"We're hoping that that's the trend, but we're not ready to do a victory lap just yet," said Andrew Dameron, the city's Director of Emergency Communications.
There is still a need for improvement, however. National standards call for 90% of 911 calls to be answered within 15 seconds.
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