RIP to RPA: How AI Makes Operations Work
December 20, 2024
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14:37Now PlayingRIP to RPA: How AI Makes Operations Work
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as posted by the channelUpholding almost every business is foundational work generally understood as "operations." Data entry and processing, call support, note-taking, etc. Incumbents like UiPath, valued at $8B, demonstrate today’s massive market for automating these services with traditional robotic process automation (RPA) despite its limitations. In this interview, a16z podcast host Steph Smith connects with a16z partner Kimberly Tan, following her recent post "RIP to RPA: The Rise of Intelligent Automation," to explore how LLMs are creating a greenfield for automating operations by verticals, targeting markets that were previously served only by human labor.
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