A16z
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Olivia Moore, a16z: Voice as a wedge
Posted
March 10, 2025
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March 10, 2025
110
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55:09Now PlayingVoice AI is having its moment, but pretty soon every company will be a voice company.
Olivia Moore is the author of a16z’s market report on voice AI agents, which is a must-read if you’re interested in the space.
She’s an amazing thinker and we cover a lot in this conversation, including:
Olivia's thesis that Voice AI is in it’s “internet in 1999” moment
The "wedge" strategy: using Voice AI to get in the door before transforming broader business operations
How recruiting became a surprising early adopter of Voice AI (candidates actually prefer it)
Voice AI's unique ability to handle compliance and stay on-script in regulated industries
Shifting from per-minute pricing to transaction-based fees or success metrics
Why big tech platforms (OpenAI, Google) won't dominate vertical-specific voice applications
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