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How Scale AI is Pioneering the Future of Work

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August 26, 2025

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What does it mean to “trade margin for moat,” in the AI era – and how are Fortune 500s actually adopting AI today?

In this episode, a16z partner Joe Schmidt sits down with Ben Scharfstein, Head of Product, Enterprise Applications at Scale AI, to explore the nuances of forward-deployed engineering and its impact on enterprise AI adoption. They discuss why enterprise AI adoption lagged behind consumer excitement, the roles of integration and UX, and the strategic importance of customization.

Key insights include the balance between vertical AI products and custom enterprise solutions, the evolving nature of software services vs. agent-enabled solutions, and the critical role of saying 'no' in AI go-to-market strategies.

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Read Joe’s article ‘Trading Margin for Moat’

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Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.

Guests & Subjects Covered

Joe SchmidtBen Scharfstein HeadProduct Enterprise ApplicationsScale AITimestamps IntroductionInternal Teams Targeting SMBCustomer Relations Trading MarginX Find Joe

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How Scale AI is Pioneering the Future of Work · A16z · Sentinel