Alex Kantrowitz
@alex.kantrowitz·59K subscribers·563 videos
Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
Posted
March 26, 2025
Views
12,091
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March 26, 2025
12,091
32
2
0.28%
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34:57Now PlayingTom Eggemeier is the CEO of Zendesk. He stops by to discuss AI agents' growing role in customer service and how the new Zendesk Resolution Platform will enable companies to build intelligent, fast, and cost effective AI customer service agents. Tune in to hear how modern AI technology is allowing for deeper interaction with AI bots, how agents can learn from interactions across an entire customer service organization, and what the rise of AI customer service agents means for the future of human customer service agents. This technology is only growing more prevalent, this conversation contextualizes where it stands today, and where it's heading.
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This conversation is sponsored by Zendesk. To learn more about how to feature on the channel, write alexkantrowitz@gmail.com.
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