Alex Kantrowitz
@alex.kantrowitz·59K subscribers·563 videos
Klarna CEO: We’re Giving AI More Customer Service Work, Not Less
Posted
May 16, 2025
Views
3,104
Likes
31
Comments
14
Engagement
1.45%
May 16, 2025
3,104
31
14
1.45%
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20:47Now PlayingSebastian Siemiatkowski is the CEO of Klarna. He returns to the show to address reports that his company has rolled back its aggressive push to automate customer service with generative AI. Despite planning to hire human agents, Siemiatkowski says the AI initiative is not rolling back, and in fact accelerating. Tune in to hear him set the record straight here on Big Technology Podcast.
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