How A Beauty Company Built An AI Agent — With Rachel Williamson and Josh Siebert
June 8, 2026
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27:31Now PlayingHow A Beauty Company Built An AI Agent — With Rachel Williamson and Josh Siebert
YouTube Description
as posted by the channelRachel Williamson is the VP of People Strategy, Systems and Operations at Ulta Beauty and Josh Siebert is the VP of AI Data and Enterprise Platforms at Ulta Beauty. The two leaders driving one of the most hands-on AI automation programs in retail today. Both join us for an episode on how Ulta Beauty deployed ServiceNow's AI-powered HR platform across its 65,000-person workforce, and what happened next. Tune in to hear how they decided what to automate vs. where to keep humans in the loop, why personalization beats the employee handbook, how the rollout changed hiring plans, and what's next as Ulta brings AI to onboarding and employee life cycles. Hit play for a real-world look at what AI in action actually looks like inside a major company.
This interview is sponsored by ServiceNow. To learn more about our Brand Spotlight program write to bigtechnologypodcast@gmail.com
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