Lesson 10: Addressing Tension Remotely | Amy Gallo
October 13, 2025
2
Search the Record
IndexedEvery word spoken in this episode is indexed. Type any phrase to jump straight to the moment it was said.
Type any word or phrase that may have been spoken. Click a result to seek the player to that exact moment.
Try a name, a topic, or a quoted line
Big Think Episodes Around October 13, 2025
See what was published immediately before and after this episode.
5:24Now PlayingLesson 10: Addressing Tension Remotely | Amy Gallo
YouTube Description
as posted by the channelWe’ve all had someone misinterpret the tone of a text or e-mail we’ve sent and been confused by their emotional or offended response. Or maybe you’ve interpreted the period at the end of a “Goodnight.” message as a slamming door when that’s not how the sender intended it. The same sort of misunderstandings are common in remote meetings as well and can make for an uncomfortable environment or stressed relationships.
In this video, workplace expert Amy Gallo discusses how to provide extra verbal cues and address issues expeditiously in remote settings to reduce tension and incorrect assumptions.
----------------------------------------------------------------------------------
Go Deeper with Big Think:
►Become a Big Think Member
Get exclusive content, early, adfree access to new releases, and more.
►Subscribe to Big Think on Substack
Explore content that enlightens, inspires, and transforms.
►Get Big Think+ for Business
Engage learners like never before with highimpact video microlearning from the biggest thinkers in the world.
----------------------------------------------------------------------------------
About Amy Gallo:
Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work.
She is the author of two books: Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others.
For the past four years, Gallo has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace.
Gallo is on the 2023 Thinkers50 Radar List and was named a 2022 LinkedIn Top Voice in Gender Equity. In addition, the Harvard Business Review Guide video series, which Gallo stars in, was honored by the Webby Awards in 2023.
Gallo has delivered keynotes and workshops at hundreds of companies and conferences. Plus, she is frequently sought out by media outlets for her perspective on workplace dynamics, conflict, and difficult conversations. Her advice has been featured in The New York Times, Fast Company, Marketplace, and The Austin American-Statesman, as well as on WNYC, the BBC, and ABC (Australian Broadcasting Corporation).
She has taught at Brown University and the University of Pennsylvania and is a graduate of both Brown and Yale University.
Guests & Subjects Covered
Sentinel Indexing in Progress
Metadata and chapters are available. Claim extraction for this episode is pending.
All video content is delivered via YouTube embedded players in accordance with the YouTube Terms of Service. Sentinel provides research tools that promote discovery and accountability across political media.