Southwest CEO 'Truly Sorry' After Thousands of Flights Canceled
December 28, 2022
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0:29Now PlayingSouthwest CEO 'Truly Sorry' After Thousands of Flights Canceled
YouTube Description
as posted by the channelAs a winter storm bore down on a broad swath of the US, a staffing crisis was brewing for Southwest Airlines Co. in Denver.
Chris Johnson, the carrier’s vice president of ground operations, declared a “state of operational emergency” at the airport after “an unusually high number” of employee absences, according to a Dec. 21 message to ramp workers seen by Bloomberg News.
It was just the beginning.
The so-called bomb cyclone kicked off a cascade of disruptions that have battered Southwest’s operations over the past week, forcing the carrier to cancel thousands of flights and stranding holiday travelers who now face days of waiting.
The chaos is still unfolding. As of Wednesday morning, Southwest had scrapped more than 60% of its Wednesday schedule — more than 2,500 flights — plus 58% of its trips for Thursday, according to FlightAware data.
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