Airlines Must Pay Automatic Refunds for Canceled Flights: Buttigieg
April 28, 2024
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0:43Now PlayingAirlines Must Pay Automatic Refunds for Canceled Flights: Buttigieg
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as posted by the channelAirlines will now have to provide automatic refunds to travelers if their flights are canceled or significantly altered under new US Department of Transportation rules.
The final regulations released Wednesday outline the circumstances where passengers are entitled to refunds for all travel to, from and within the US. The goal is to make it easier for people to get money back and to make refund policies more consistent from one airline to the next.
According to the department, complaints related to airlines and ticket agents rejecting or delaying refunds made up 87% of all air-travel service complaints at the height of the Covid-19 pandemic in 2020.
“Passengers deserve to get their money back when an airline owes them — without headaches or haggling,” Transportation Secretary Pete Buttigieg said in a statement.
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