December 20, 2024
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Airline rewards programs were once fairly straightforward. Carriers doled out perks like lounge access, cabin upgrades and even free flights to tighten bonds with customers who collected points from their journeys. Frequent flyers enjoyed the elevated status that came with sticking to one airline, while savvy users could scour awards charts to find deals that made bucket-list trips to Europe or Hawaii more affordable.
These days, it’s not so simple.
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