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Why Harrods Is Doing Better Than Before the Pandemic | In The City

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April 20, 2023

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The luxury industry is booming. Just look at the latest figures from LVMH and Hermes. Or as Harrods Managing Director Michael Ward says in this week’s episode of In the City, observe the foot traffic in his storied London department store. While mid-market labels are feeling the squeeze, super-brands like Chanel and Dior are thriving, Ward explains. “The great thing about the luxury industry is it’s price insensitive,” he says. “The rich get richer, and that’s the world.”

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Is London having another moment? Shaken by Brexit, decimated by the pandemic, threatened by new ways of working and a worsening cost-of-living crisis, the city remains Europe’s (and arguably the world’s) beating heart for finance and for culture. In the wake of turmoil, The City of London is reinventing itself. Every week on In The City, Bloomberg’s Francine Lacqua and David Merritt go behind the scenes in the Square Mile and the wider metropolis, uncovering the stories and speaking to the people that matter.

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