AI startup Forethought tries to improve the customer support experience
September 25, 2023
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3:35Now PlayingAI startup Forethought tries to improve the customer support experience
YouTube Description
as posted by the channelGenerative AI company Forethought is taking on service market giants Salesforce and Zendesk with the launch of Autoflows: simple, natural language prompts where customer support stuff can specify a goal or policy, and let the AI figure out the rest. Forethought CEO Deon Nicholas joins Caroline Hyde and Ed Ludlow on "Bloomberg Technology."
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