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Inside OpenTable’s Strategy Shift
Posted
April 18, 2026
Views
2,288
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34
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4
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1.66%
April 18, 2026
2,288
34
4
1.66%
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3:45Now PlayingOpenTable CEO Debby Soo took over in 2020, as the restaurant industry faced one of its worst crises. She reflects on navigating the company through the pandemic, addressing criticism, and refocusing its strategy around restaurant partners. From shifting dining habits to the growing role of technology and AI, Soo offers insight into how a major platform is evolving and what it signals for the future of restaurants.
Learn more: OpenTable Won Over the Wrong Customers, Then Changed Course
The pioneering reservation app was losing marquee restaurant groups before its chief executive made some big changes.
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#CEO #hospitality #business #food #restaurant
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