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Are retailers too reliant on computers to run their businesses?
Posted
April 28, 2015
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April 28, 2015
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6:50Now PlayingA widespread system outage prompted many Starbucks outlets to close early last week. Others decided to give drinks out for free as a gesture of goodwill. Starbucks said the crash was caused by a failure in its daily computer system refresh. But the incident shows how much companies rely on technology and what can happen when something goes wrong and there is no backup.
Daniel Debow is senior VP of Emerging Technologies at Salesforce. Mark Nunnikhoven is senior research scientist at OpenDNS in Ottawa
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