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Taxpayers wait for hours as CRA call centres overwhelmed
Posted
August 16, 2023
Views
118,851
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156
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132
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August 16, 2023
118,851
156
132
0.24%
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4:22Now PlayingDespite hundreds of millions of dollars of federal funding to improve customer service at the Canada Revenue Agency (CRA), telephone wait times are still sometimes more than two hours. The union that represents CRA employees said the federal government's decision to lay off approximately 1,800 employees has only made the situation worse.
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