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Air travellers called screening staff 'unprofessional.' Now, officers are speaking up
Posted
September 5, 2024
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26,071
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September 5, 2024
26,071
217
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57:25
2:55Now PlayingCurrent and former airport screening officers say systemic issues such as high turnover, an influx of new hires, poor management and a 'toxic' work culture among some teams could explain why some passengers see unprofessional behaviour at security checkpoints at Canadian airports — including Ottawa's.
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