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Exposing bad telecom customer service | Marketplace
Posted
March 20, 2026
Views
430,975
Likes
1,103
Comments
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March 20, 2026
430,975
1,103
172
0.30%
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21:14Now PlayingWhy can telecom customer service lines feel so frustrating? We put Canada’s top telecom companies to the test after hearing from so many about poor customer service, and speak with call centre insiders who reveal what’s contributed to the decline in quality.
producer/director
MADELINE McNAIR
associate producer
TOMI RAJI
senior researcher
DANIELA SILVA
reporter
ASHA TOMLINSON
editor
SCOTT NEWMAN
cameras
NORMAN ARNOLD
JOHN LESAVAGE
DAVE MacINTOSH
JON CASTELL
JEORGE SADI
BRIAN MACKAY
CORNELIUS GREENWAY
OUSAMA FARAG
audio
IGAL PETEL
MIKE MYRDEN
additional footage
CONGRESO DE LOS DIPUTADOS
art director
DAVID ABRAHAMS
special thanks
MARITIME NOON
WITH BOB MURPHY
social media producers
CAROLINE GDYCZYNSKI
HARPUNEET NIJJAR
DANNY BURKE
colour correction
KYLE J. SMITH
sound mix
DANY TREMBLAY
MARIANA HUTTEN
resource coordinator
MARC CORMIER
news rollout
LAURA THOMPSON
BOBBY HRISTOVA
packaging editor
BENNY KOSHY
packaging producer
MARY-ANN VENDITTI
senior producer
RAJ AHLUWALIA
executive producer
NELISHA VELLANI
first broadcast
MARCH 20th, 2026
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