CBC News
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Air Canada's new complaints process, explained
Posted
April 11, 2026
Views
26,002
Likes
173
Engagement
0.67%
April 11, 2026
26,002
173
0.67%
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1:20Now PlayingAir Canada’s testing out a new program – using a third-party arbitrator – to get through the backlog of consumer complaints. CBC’s Puneet Nijjar explains how the pilot program works and if it’s expected to ease a process that’s been burdening Canadians for years.
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