United Airlines Announces New Customer Service Policies
April 28, 2017
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11:30Now PlayingUnited Airlines Announces New Customer Service Policies
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as posted by the channelAfter a very bad month United Airlines has announced a new batch of customer service guidelines. Ana Kasparian, Brett Erlich, and Aida Rodriguez discuss on The Young Turks. Tell us what you think in the comment section below.
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"United Airlines, acknowledging that "many things went wrong" on the day a passenger was dragged off one of its flights, pledged on Thursday a sweeping series of changes for passenger protection, including up to $10,000 compensation for travelers who voluntarily give up their seat on an overbooked flight.
The move comes as the carrier has been beleaguered by a wave of negative press since a passenger was bloodied and forcibly removed from one its flights April 9. The incident on United Express Flight 3411 was captured on cellphone video and quickly went viral.
The airline announced 10 new or updated customer service polices aimed at preventing episodes such as the one that occurred on that flight and released an "action report" on how the events on that ill-fated flight unfolded..
"That breach of public trust is something we have to rework," United CEO Oscar Munoz said in an interview with USA TODAY, calling the service changes part of an effort "to ensure this never happens again.”*
Hosts: Ana Kasparian, Brett Erlich, Aida Rodriguez
Cast: Ana Kasparian, Brett Erlich, Aida Rodriguez
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