Cenk Uygur
@TheYoungTurks·6.5M subscribers·72.8K videos
United Airlines Announces New Customer Service Policies
Posted
April 28, 2017
Views
95,871
Likes
1,955
Comments
411
Engagement
2.47%
April 28, 2017
95,871
1,955
411
2.47%
Every word spoken in this episode is indexed. Type any phrase to jump straight to the moment it was said.
Type any word or phrase that may have been spoken. Click a result to seek the player to that exact moment.
Try a name, a topic, or a quoted line
11:30Now PlayingAfter a very bad month United Airlines has announced a new batch of customer service guidelines. Ana Kasparian, Brett Erlich, and Aida Rodriguez discuss on The Young Turks. Tell us what you think in the comment section below.
Read more here
"United Airlines, acknowledging that "many things went wrong" on the day a passenger was dragged off one of its flights, pledged on Thursday a sweeping series of changes for passenger protection, including up to $10,000 compensation for travelers who voluntarily give up their seat on an overbooked flight.
The move comes as the carrier has been beleaguered by a wave of negative press since a passenger was bloodied and forcibly removed from one its flights April 9. The incident on United Express Flight 3411 was captured on cellphone video and quickly went viral.
The airline announced 10 new or updated customer service polices aimed at preventing episodes such as the one that occurred on that flight and released an "action report" on how the events on that ill-fated flight unfolded..
"That breach of public trust is something we have to rework," United CEO Oscar Munoz said in an interview with USA TODAY, calling the service changes part of an effort "to ensure this never happens again.”*
Hosts: Ana Kasparian, Brett Erlich, Aida Rodriguez
Cast: Ana Kasparian, Brett Erlich, Aida Rodriguez
***
The Largest Online News Show in the World. Hosted by Cenk Uygur and Ana Kasparian. LIVE STREAMING weekdays 68pm ET.
Subscribe to The Young Turks on YouTube
Like The Young Turks on Facebook
Follow The Young Turks on Twitter
Buy TYT Merch
Download audio and video of the full two hour show ondemand + the membersonly post game show by becoming a member at Your membership supports the day to day operations and is vital for our continued success and growth.
Young Turk (n), 1. Young progressive or insurgent member of an institution, movement, or political party. 2. A young person who rebels against authority or societal expectations.(American Heritage Dictionary)
Sentinel Indexing in Progress
Metadata and chapters are available. Claim extraction for this episode is pending.
All video content is delivered via YouTube embedded players in accordance with the YouTube Terms of Service. Sentinel provides research tools that promote discovery and accountability across political media.
