Channel 4 News
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BT to replace people with AI as up to 55,000 job cuts announced
Posted
May 18, 2023
Views
35,033
Likes
428
Comments
309
Engagement
2.10%
May 18, 2023
35,033
428
309
2.10%
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2:50Now PlayingThe telecoms giant BT Group has said it will cut up to 55,000 jobs by the end of the decade as it completes its switch to fibre-optic broadband, with up to 10,000 of them lost to artificial intelligence.
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It currently has 130,000 employees but it said that jobs will be lost as customers rely more on app-based communication rather than call centres.
BT said that once its new network full-fibre broadband and 5G network is rolled out, it will not need as many engineers to build and maintain it.
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