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Why Toll Text Scams Are Out Of Control

Posted

March 15, 2025

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The FBI has issued a warning against “smishing”, which are text-based scams that people all over the country are receiving on their phones. Scammers are impersonating the agencies and companies that collect money for tolls parking tickets, credit card payments, bank notices, phone bills. Some scams are even fake anti-scam warnings. Smishing or text fraud is a new kind of old crime and it is enabled by the rise of smartphones and cashless billing. CNBC talked to toll collectors and crime experts about the rise of this problem, how to know a text is fake, and what to do about it.

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Producer: Robert Ferris

Editor: Nic Golden Henry

Animation: Andrea Schmitz

Senior Managing Producer: Tala Hadavi

Camera: Jordan Smith and Natalie Rice

Senior Director of Video: Jeniece Pettitt

Additional footage: Getty Images

Additional sources: Federal Bureau of Investigation

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Why Toll Text Scams Are Out Of Control

Guests & Subjects Covered

The FBIIntroduction ChapterNatalie Rice Senior DirectorVideo Jeniece Pettitt AdditionalGetty Images AdditionalFederal BureauReality TVTake CNBCs

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