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Sierra co-founder says autonomous AI agents are already handling customer service
Posted
July 18, 2026
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2,466
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July 18, 2026
2,466
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1:03Now PlayingSierra co-founder Clay Bavor says some companies are moving beyond AI tools that simply assist workers — and are going straight to autonomous agents.
Bavor told CNBC’s Arjun Kharpal that AI agents can help fully resolve up to 80% of incoming customer inquiries in some cases, from mortgage questions to troubleshooting products.
He says the payoff is not just financial: customers benefit from not having to wait on hold or repeat information after being transferred.
Watch the full conversation on “The Tech Download.”
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