Adding AI To Healthcare Will Reduce Overhead Costs For Everyone, Says Blue Shield of CA CIO | Forbes

As CIO of health insurer Blue Shield of California, Lisa Davis is determined to create a more personalized and streamlined experience for patients. Aside from telehealth services, which the pandemic has boosted at most healthcare providers, Blue Shield’s tech leader is championing work on a new system that will allow people to settle things like copayments for treatment in real time at doctors’ offices and hospitals. Her team has also partnered with the state to develop a digital platform to accelerate Covid-19 vaccine distribution to marginalized communities. Dubbed “My Turn,” it uses data sharing to track vaccine statuses in the state and help users schedule appointments more easily.

Davis, a former tech leader in U.S. national counterintelligence who featured on this year’s Forbes CIO Next List, knows a good deal about how to gather and process information. She’s used insights from spending time with patients and clinicians to align Blue Shield’s backend tech architecture more closely with the needs of customers at the nonprofit company, which generates almost $23 billion a year in revenue.

In this interview, Forbes' Diane Brady sits with Lisa to discuss:

The annual Forbes CIO Next list recognizes top tech leaders who are redefining the CIO role and driving game-changing innovation. In these interviews with some of our honorees, learn how forward-thinking executives are using cloud computing, AI and other advanced technologies to delight customers and empower employees, and how they are creating high-performance teams by driving diversity initiatives and upskilling tech talent.

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