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Southwest Airlines new policy sparks backlash
Posted
August 27, 2025
Views
8,213
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August 27, 2025
8,213
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1:52Now PlayingThe airline has updated its policy, going into effect in January, for passengers who require more seat space and is saying it can no longer guarantee customers a refund if they need an extra seat.
As the airline moves to implement a wave of changes, such as the switch from open seating to assigned seats, which goes into effect for travel on or after Jan. 27, 2026, the Dallas-based carrier is updating its "Customer of Size" policy for passengers "who require more than one seat."
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