MSNBC
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'Maddening': Social Security's new AI chatbot talks in circles
Posted
May 26, 2025
Views
825,721
Likes
44,720
Comments
3,105
Engagement
5.79%
May 26, 2025
825,721
44,720
3,105
5.79%
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2:13Now PlayingThe Briefing's Jen Psaki shares reporting from The Washington Post about DOGE's flimsy attempt to revamp the Social Security Administration with an AI chatbot phone line.
When a Post reporter called the hotline and asked to speak with an agent, the chatbot suggested ending the call several times, then repeatedly recited information about cost-of-living adjustment and SSI beneficiaries.
"That's enough to make you crazy," Psaki commented.
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