NBC News
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Consumer frustration grows as customer service becomes more automated
Posted
September 17, 2023
Views
73,485
Likes
660
Comments
255
Engagement
1.25%
September 17, 2023
73,485
660
255
1.25%
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1:13
2:55Now PlayingAs customer service becomes more automated, some consumers are becoming frustrated with how difficult it can be to get help from another human. NBC News’ Jacob Ward visited a company that offers AI powered agents to answer calls and put the technology to the test.
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