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Hertz customers say AI car scans lead to unfair damage fees
Posted
July 29, 2025
Views
113,560
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704
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July 29, 2025
113,560
704
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Jul 29, 20252:56Now PlayingHertz customers are complaining about surprise damage fees after the company began using AI scanners to inspect rental cars at several U.S. airports. The technology captures thousands of images to flag dents and scuffs, but some drivers say they were billed for damage they couldn’t see and couldn’t reach a human to dispute.
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