911 dispatcher’s surprise retirement sendoff goes viral
April 7, 2026
5,353
77
5
1.53%
Search the Record
IndexedEvery word spoken in this episode is indexed. Type any phrase to jump straight to the moment it was said.
Type any word or phrase that may have been spoken. Click a result to seek the player to that exact moment.
Try a name, a topic, or a quoted line
NBC News Episodes Around April 7, 2026
See what was published immediately before and after this episode.
2:28Trump threatens Iran with attacks on infrastructure unless deal is struck
1:34Now Playing911 dispatcher’s surprise retirement sendoff goes viral
YouTube Description
as posted by the channelIn Stanly County, North Carolina, dispatcher Hayley Franklin estimates she took more than 200 thousand calls, helping people in some of their hardest moments. On her last day at work before retirement, three final calls came in – from her family. Her husband and daughters telling her how much her work meant. Now, as the video goes viral, Franklin says she still feels like she’s on cloud nine. NBC Nightly News anchor Tom Llamas reports.
For more context and news coverage of the most important stories of our day, click here
» Subscribe to NBC News
» Subscribe to Here's the Scoop podcast
Every day, NBC News helps people understand what’s happening and why it matters — through fact-based reporting, meaningful conversations, and powerful stories. From its leading news broadcasts — TODAY, NBC Nightly News, Meet the Press, and Dateline — to NBC News NOW, the 24/7 streaming news channel, plus chart-topping podcasts, the NBC News app, and NBCNews.com, NBC News keeps audiences informed and connected to the stories shaping our world.
Connect with NBC News Online!
NBC News App
Breaking News Alerts
Visit NBCNews.Com
Find NBC News on Facebook
Follow NBC News on Twitter
Follow NBC News on Instagram
#Viral #GoodNews #911 #Dispatcher
Guests & Subjects Covered
Sentinel Indexing in Progress
Metadata and chapters are available. Claim extraction for this episode is pending.
All video content is delivered via YouTube embedded players in accordance with the YouTube Terms of Service. Sentinel provides research tools that promote discovery and accountability across political media.