Amazon shuts down customer’s smart home devices after delivery driver’s false racism claim
June 15, 2023
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0:35Now PlayingAmazon shuts down customer’s smart home devices after delivery driver’s false racism claim
YouTube Description
as posted by the channelAmazon shut off a man’s smart home devices for a week after a delivery driver falsely accused the customer of hurling a racial slur via a doorbell intercom, the tech giant confirmed Thursday.
Brandon Jackson, who is black, said he found himself digitally exiled by the company on May 25 — less than 24 hours after an Amazon delivery driver dropped off a package at his home and reported him for being racist.
The homeowner, who detailed the saga in a Medium post, said he was informed of the unwarranted lockout after contacting Amazon when he realized he couldn’t interact with his smart home devices.
“I was told that the driver who had delivered my package reported receiving racist remarks from my ‘Ring doorbell’,” Jackson said.
Jackson, an engineer at Microsoft, was quick to point out flaws in the allegation — including that none of his family members were actually home when the package was dropped off.
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