Nvidia
@nvidia·2.2M subscribers·2.7K videos
How ServiceNow’s AI Agents Resolve 90% of Tickets Autonomously
Posted
March 18, 2026
Views
8,541
Likes
162
Engagement
1.90%
March 18, 2026
8,541
162
1.90%
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2:01Now PlayingA new wave of AI has arrived—one that does more than answer questions and actually helps do the work. In this video, see how ServiceNow uses specialized AI agents, each with defined roles, to automate the entire ticket lifecycle. From the moment tickets enter the system, case agents review details, triage agents search knowledge bases and logs, and resolution agents confirm root causes, apply fixes, and update records. When escalation is needed, engineers get fully prepared cases with analysis and recommended actions, so 90% of tickets are resolved autonomously, and experts focus on the hardest problems.
#AgenticAI #Nemotron #NVIDIAGTC
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