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British Gas takes action amid claims debt firm broke into homes to install prepay meters
Posted
February 2, 2023
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February 2, 2023
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2:24Now PlayingBritish Gas has suspended the use of court warrants to force-fit prepayment meters after a report alleged it sent debt collectors to break into customers' homes to install them - ignoring their vulnerabilities.
Centrica, the owner of British Gas, said in a statement that "all warrant activity" had been suspended and that protecting vulnerable customers is an "absolute priority".
It followed an investigation by The Times that alleged a company used by British Gas to pursue debts, Arvato Financial Solutions, had broken into homes to fit the devices, despite signs children and disabled people were living there.
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