The Damage Report
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Southwest Airlines BUSTED For Catastrophic Financial Mismanagement
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December 28, 2022
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4:11Now PlayingSouthwest Airlines gets called out for its mismanagement of funds as CEO salary and post-Covid profits prove serious investigation needed for infrastructure financing. Francesca Fiorentini and Adrienne Lawrence break it down on The Damage Report.
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Transportation Secretary Pete Buttigieg reminds Southwest Airlines CEO that thousands of stranded travelers are entitled to meal and hotel vouchers
"Secretary Pete Buttigieg met with Southwest airlines CEO Bob Jordan, as well as union leaders, to reiterate the company's "responsibilities to customers" amid travel chaos, Buttigieg told CNN's Wolf Blitzer on Tuesday.
Buttigieg told CNN that the Department of Transportation would hold Southwest accountable after he said the airline had promised the department in writing last summer that they would "take care of customers" during delays and cancellations.
"Now that we have those commitments that were made to us over the summer, we're going to be using that as a tool to hold them accountable," Buttigieg said on CNN. "And I made that clear to Southwest leadership. Now... the CEO pledged to me that they will not only meet but they will exceed the customer service standards and commitments that they have made to us in the past and that we're in a position to enforce.""
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