The Damage Report
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Southwest CEO Sent Panicking, Stumbles Over Unreal Excuses
Posted
December 30, 2022
Views
9,554
Likes
565
Comments
95
Engagement
6.91%
December 30, 2022
9,554
565
95
6.91%
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3:57Now PlayingSouthwest CEO, Bob Jordan, attempts to explain the disastrous Southwest airlines cancellations with a new apology video. John Iadarola and Brett Erlich break it down on The Damage Report.
Read more here:
10 Months Into Job, Southwest’s C.E.O. Faces a Giant Crisis 's%20top,gaping%20weaknesses%20in%20its%20operations.
"After Southwest Airlines made it through Thanksgiving with few flight cancellations, Bob Jordan, the company’s chief executive, was in a celebratory mood. At a meeting with Wall Street analysts and investors this month at the New York Stock Exchange, he said the company’s performance had been “just incredible.”
But a few weeks later, over the Christmas holiday, Southwest’s operations went into paralysis, forcing the company to resort to mass cancellations. The debacle has raised questions about Mr. Jordan’s performance and has prompted employees and analysts to ask why the company has been slow to fix well-known weaknesses in its operations.
Other airlines fared far better during the extreme cold weather over Christmas weekend than Southwest, which after days of disruption canceled more than 2,500 flights on Wednesday, vastly more than any other U.S. airline, according to FlightAware, a flight tracking service. The airline has already canceled more than 2,300, or 58 percent, of its flights planned for Thursday."
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