The Wall Street Journal
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The Dirty Little Secrets of Customer Service
Posted
March 7, 2017
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2,449
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March 7, 2017
2,449
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4:33Now PlayingNever order ice in a drink on a plane? Don't click "unsubscribe" in emails? MarketWatch's Quentin Fottrell and WSJ's Tanya Rivero explain why, and discuss the hidden secrets of customer service. Photo: Shutterstock
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