The Wall Street Journal
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Why Five-Star Ratings Get Thumbs Down
Posted
April 6, 2017
Views
6,010
Likes
80
Comments
90
Engagement
2.83%
April 6, 2017
6,010
80
90
2.83%
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2:10Now PlayingIf you believed online ratings, you’d think everything on the internet is above average. WSJ Personal Tech columnist Geoffrey A. Fowler shows why Netflix is ditching star ratings for thumbs and more personalization—and others should follow. Photo: Adele Morgan/The Wall Street Journal
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