This Chinese Restaurant Chain Built Its $9B Empire off Customer Service | WSJ The Economics Of
August 8, 2024
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6:36Now PlayingThis Chinese Restaurant Chain Built Its $9B Empire off Customer Service | WSJ The Economics Of
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as posted by the channelChina's hot-pot giant Haidilao offers more than just food. It has free manicures and massages for customers. Waiters dance on request. The over-the-top performances and customer service set it apart from its competitors. With fresh funds from a public listing, the restaurant company plans to expand across the U.S.
WSJ examines the Chinese company and explores whether these gimmicks could be enough to sustain America's appetite.
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How do the world's most successful companies generate revenue? In this explainer series, we'll dive into the surprising stories behind how businesses work--exploring everything from Costco's "treasure-hunt" model to the economics behind Amazon's AWS.
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