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Uber launches 'Text to 911' feature
Posted
March 10, 2020
Views
41
Likes
1
Engagement
2.44%
March 10, 2020
41
1
2.44%
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You can now text a 911 dispatcher through the Uber app anywhere in Maricopa County.
The new text to 911 feature is available to Uber drivers and passengers who don't feel safe or in an emergency situation.
It's an addition to its in-app emergency button where drivers and riders already have the option to call 911.
"Some of the consistent feedback we got from people has been, what do you do in a situation where you may not be able to make a phone call or a phone call will make the situation worse?" explained Andrew Hasbun, Uber spokesman and head of safety communications.
Uber said the launch of the new safety feature is not a direct response to the violent situations ride-share drivers and passengers have experienced in Phoenix.
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