August 26, 2024
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4:53Now PlayingWatch the FULL Real Talk with Zuby Podcast ft. Chris Voss here:
In this conversation, Zuby and Chris Voss discuss the common flaws in daily communication, emphasizing the importance of truly listening rather than just waiting for an opportunity to speak. Chris Voss highlights that many people, even well-intentioned parents, often ask questions without genuinely listening to the answers.
He explains how small, seemingly insignificant actions—like mirroring the last word of a response—can make a big difference in making someone feel heard. Zuby adds that while speaking and writing are recognized as skills, listening is often overlooked, yet it's a crucial and advanced skill that, when mastered, gives one a significant advantage in communication and negotiation.
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