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Delta’s top DEI officer jettisons ‘ladies and gentleman’ gate announcements as part of equity push
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August 9, 2024
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0:31Now PlayingOver the last few years, Delta Air Lines has embraced the diversity, equity and inclusion agenda under the purview of a chief officer who believes that the phrase “ladies and gentlemen” isn’t inclusive.
Delta’s Chief Diversity, Equity, Inclusion & Social Impact Officer Keyra Lynn Johnson has said publicly Delta is striving to “boldly pursue equity” which has impacted every level of the company, from its hiring practices to the language it uses in gate announcements.
“So we’re beginning to take a hard look at things like our gatehouse announcements. You know, we welcome ‘ladies and gentlemen.’ And we’ve asked ourselves, ‘Is that as gender inclusive as we want to be?’” Johnson said during a February 2021 panel with other DEI insiders. “You know, we’re looking at some legacy language that exists in some of our employee manuals. And getting to the root of the way some things are described and saying, ‘Does that actually send a message of inclusivity?’”
Delta released an inclusive language guide in December 2020 which advised employees and leaders against using terms that reinforce the notion that there are only two genders.
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