Google Uses Robots To Prank Call Restaurants

In this Majority Report clip, Sam Seder shows you the new Google AI that is tricking local restaurants.

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"Imagine having an intelligent conversation with a computer. Imagine that the computer doesn’t need to repeat things back to you or ask you to confirm what you just said or asked. That it responds in a voice that doesn’t sound like a robot. Well, let me introduce you to Google Duplex, which may be the world’s most lifelike computer.

Google I/O 2018, Google’s annual developer conference, is just wrapping up, and there are numerous articles sharing highlights of the conference. One that caught my attention was a report about how Google Duplex and the Google Assistant can handle calls. What’s fascinating is that this isn’t a reactive chatbot or voice interactive system. In other words, it isn’t technology to be used by the support center when a customer calls with questions, although it will eventually expand to that area. This is a proactive assistant for consumers that will actually make a phone call, for example, to request a dinner reservation or an appointment for a haircut. The “assistant” interacts with the person on the other end as if it were human. It even includes confirmation phrases (also known as sub-vocals) such as “mmm-hmm” and “er,” and can match humans’ voice patterns and pace of conversation.

This was proven when Google’s CEO, Sundar Pichai, demonstrated the technology with a recording of two telephone conversations. You can listen to the conversations here, and I highly recommend you do. You will probably find the conversations fascinating if nothing else. Maybe even a little scary or creepy!

On the first call, which was to set up a haircut appointment at a salon, the salon’s receptionist asked the caller (Google Assistant) to hold on. The Assistant responded with “Mmm-hmm,” which caused an eruption of applause and laughter from the 7,000 in attendance. There is no doubt that the receptionist had no idea she was talking to an AI-powered technology. (The ethical question as to whether or not Google Assistant should have identified itself as a computer is an interesting topic for another article.)"