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Lesson 8: Nine Principles for Success (Principles 7-9) | Amy Gallo
Posted
October 13, 2025
October 13, 2025
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4:00Now PlayingBeing stuck in your own perspective and struggling to put yourself in someone else’s proverbial shoes can be one of the biggest triggers of conflict. Your irritation that a coworker always extends meetings by asking for items to be restated at the end (They’re stealing five minutes from your break!) might blind you to the fact they’re a visual learner who needs verbal instructions repeated.
In this video lesson, workplace expert Amy Gallo walks you through principles for developing self- and other-awareness so you can get along better at work.
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About Amy Gallo:
Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work.
She is the author of two books: Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others.
For the past four years, Gallo has co-hosted HBR’s popular Women at Work podcast, which examines the struggles and successes of women in the workplace.
Gallo is on the 2023 Thinkers50 Radar List and was named a 2022 LinkedIn Top Voice in Gender Equity. In addition, the Harvard Business Review Guide video series, which Gallo stars in, was honored by the Webby Awards in 2023.
Gallo has delivered keynotes and workshops at hundreds of companies and conferences. Plus, she is frequently sought out by media outlets for her perspective on workplace dynamics, conflict, and difficult conversations. Her advice has been featured in The New York Times, Fast Company, Marketplace, and The Austin American-Statesman, as well as on WNYC, the BBC, and ABC (Australian Broadcasting Corporation).
She has taught at Brown University and the University of Pennsylvania and is a graduate of both Brown and Yale University.
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